1. Introduction
This document explains how telehealth services work at Resplora and outlines your rights, responsibilities and consent.
By using the Resplora platform and attending sessions, you confirm that you have read, understood and agreed to this Telehealth & Informed Consent.
2. Nature of Telehealth Services
Telehealth allows you to receive mental health support remotely using:
• video conferencing
• phone
• other digital communication tools
Services are provided by independent practitioners (e.g. psychologists and counsellors).
3. Your Consent
By using Resplora, you provide your informed and voluntary consent to:
• participate in telehealth sessions
• receive mental health support remotely
• the collection and use of relevant personal and health information
You understand that you may withdraw your consent at any time, subject to legal and clinical obligations.
4. Benefits of Telehealth
Telehealth can offer:
• convenient access to care
• flexibility in scheduling
• access to a wider range of practitioners
5. Limitations and Risks
You acknowledge that telehealth has limitations, including:
• possible technical issues (e.g. internet interruptions)
• reduced ability to observe non-verbal cues
• potential privacy risks when using digital technology
Telehealth may not be suitable for all situations.
6. Not an Emergency Service
Resplora is not an emergency or crisis service.
If you are in immediate danger or crisis:
• call 000 (Australia), or
• contact your local emergency services
If you are outside Australia, please contact your local emergency provider.
7. Privacy and Confidentiality
Your practitioner is bound by professional confidentiality obligations.
However, confidentiality is not absolute.
Information may be disclosed without your consent if:
• there is a serious risk of harm to you or another person
• disclosure is required by law (e.g. mandatory reporting)
• it is necessary for your care (e.g. communication with a GP)
8. Your Responsibilities
To support safe and effective sessions, you agree to:
• attend sessions from a private and safe environment
• use a secure internet connection where possible
• ensure your contact details are accurate
• inform your practitioner of any risks or safety concerns
9. Emergency Contact
You may be asked to provide an emergency contact.
You acknowledge that:
• this contact may be used only where there are serious safety concerns
• reasonable efforts will be made to involve you before any contact is made, where appropriate
10. Technical Issues
If technical issues occur:
• your practitioner may attempt to reconnect
• the session may continue via phone where possible
• sessions may need to be rescheduled in some cases
11. Recording of Sessions
You must not:
• record sessions
• take screenshots
• share session content
without the explicit consent of your practitioner.
12. Suitability of Services
You understand that:
• telehealth may not be appropriate for all mental health needs
• your practitioner may recommend alternative or in-person care where appropriate
13. Medicare and Clinical Requirements
If you are accessing services under a Mental Health Treatment Plan:
• you may need a valid referral
• you are responsible for ensuring your eligibility
Your practitioner will determine the clinical suitability of telehealth sessions.
14. Withdrawal of Consent
You may withdraw your consent to telehealth at any time.
This may result in:
• discontinuation of services
• referral to alternative care options
15. Acknowledgement
By proceeding with booking or attending sessions, you confirm that:
• you have read and understood this document
• you agree to participate in telehealth services
• you provide informed consent