1. About these Terms
These Terms of Use (“Terms”) govern your access to and use of the Resplora platform, including our website, booking system and related services.
By creating an account, booking a session, or using our platform, you agree to be bound by these Terms.
If you do not agree, you must not use our services.
2. Who We Are
Resplora is operated by:
RESPLORA PTY LTD
ABN 15 681 183 951
Australia
(“Resplora”, “we”, “us”, “our”)
Resplora provides an online platform that connects clients with independent mental health practitioners.
3. Platform Role
Resplora is a technology platform only.
• Practitioners are independent contractors
• Resplora does not provide clinical services
• Clinical responsibility rests solely with the practitioner
4. Telehealth Disclaimer
Services may be delivered online via telehealth.
Telehealth may not be suitable for all situations and is not a substitute for emergency or crisis care.
If you are in immediate danger or crisis, call 000 (Australia) or your local emergency provider.
5. Eligibility
To use our services, you must:
• be at least 18 years old, or
• have consent from a parent or legal guardian
You confirm that you are legally able to enter into this agreement.
6. Accounts
You agree to:
• provide accurate and complete information
• keep your details up to date
• maintain the confidentiality of your login credentials
You are responsible for all activity under your account.
7. Bookings
By booking a session, you agree to:
• attend at the scheduled time
• provide accurate booking information
• comply with the Cancellation Policy
8. Payments
• All sessions are prepaid at the time of booking
• Payments are processed via secure third-party providers (e.g. Stripe)
You confirm that you are authorised to use your payment method.
9. Cancellation
Cancellations and rescheduling are subject to the Cancellation & Refund Policy.
10. Medicare and Rebates
• You are responsible for confirming your eligibility
• A valid referral (e.g. Mental Health Treatment Plan) may be required
• Resplora does not guarantee rebate outcomes
11. User Responsibilities
You agree to:
• participate respectfully
• provide accurate information relevant to your care
• attend sessions from a private environment
• not record sessions without consent
12. Third-Party Services
We may use third-party providers (e.g. Stripe, video platforms).
We are not responsible for their systems or availability.
13. Limitation of Liability
To the extent permitted by Australian law:
• Resplora is not responsible for clinical outcomes
• Services are provided by independent practitioners
Nothing in these Terms excludes rights under Australian Consumer Law.
14. Suspension or Termination
We may suspend or terminate access if:
• you breach these Terms
• required for safety or legal reasons
15. Changes to Terms
We may update these Terms from time to time.
Continued use means you accept the updated Terms.
16. Governing Law
These Terms are governed by the laws of Australia.
17. Contact